Terms and Conditions

Effective Date: May 1, 2025

Acceptance of Terms

By using Fast Divorce® (“Company,” “we,” “us,” or “our”), you (“Customer,” “you,” or “your”) expressly agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please discontinue the use of our services immediately.

Fast Divorce® provides legal document preparation services and procedural assistance exclusively. We are not a law firm and do not offer legal advice or legal representation. Engaging with our services does not create an attorney-client relationship.

Our expertise has not been reviewed, endorsed, or approved by any government agency, including county recorder offices.

Legal Document Assistant Registration

Fast Divorce® is registered as a Legal Document Assistant (LDA) in Los Angeles County, Registration Number 2024240911. This registration is valid until November 16, 2026, after which renewal is required. Our registration enables us to legally provide document preparation services throughout the entire state of California. You may confirm our registration by contacting the Los Angeles Registrar-Recorder/County Clerk’s office at: 12400 Imperial Highway, Norwalk, CA 90650, Phone: (800) 201-8999.

Definitions

“Substantive work” includes preparation of legal documents, client consultations, case management services, or filing documents with the court.
“Service initiation” means the point at which document preparation begins or consultation services are rendered.

Legal Document Assistant Contract and Consumer Notice

Your electronic submission constitutes a legally binding agreement and meets the contractual requirements of California Business & Professions Code § 6410. This agreement also serves as your Notice to Consumer.

You are entitled to seek free or low-cost legal assistance through local bar associations or legal aid organizations. For issues involving fraud or unauthorized legal practice, you may contact local law enforcement or district attorney offices.

Cancellation and Refund Policy

You may request a cancellation and receive a full refund within five (5) business days if no substantive work has commenced. If substantive work begins immediately, cancellation must occur within 24 hours of payment. We will notify you via email or your client portal once substantive work has commenced.

No Refund Conditions

Document preparation has begun and Draft #1 is delivered.
Petition for Dissolution of Marriage has been filed.
Final judgment paperwork submitted or filed.
Spouse refuses or contests the divorce process.
Inaccurate respondent information provided by you.
Four unsuccessful service attempts by our process servers.

Start Fresh Mediation Refund Policy

Due to the personalized and scheduled nature of mediation services, mediation fees become non-refundable once your first session is confirmed and scheduled. If circumstances arise that prevent attendance, we gladly offer the option to reschedule your session at no additional charge, provided you notify us at least 48 hours in advance.

Non-Transferability & Service Changes

All services purchased are non-transferable and service changes may incur additional charges.

Refund Limitations

Refunds are available only if substantive work has not commenced. “Substantive work” includes, without limitation, preparation of legal documents, client consultations, case management services, or filing documents with the court. Once substantive work begins, eligibility for refunds (partial or otherwise) is determined solely at the discretion of Fast Divorce® and is based on the extent of work already completed.

Refunds, if approved, apply solely to Fast Divorce®’s service fees. All court fees, e-filing fees, third-party fees, or related expenses are strictly non-refundable. Once documents have been prepared and delivered to the client for review or submitted to the court, no refunds will be granted. Court filing fees become fully earned and non-refundable immediately upon submission to the court.

To request a refund or cancellation, you must email your request directly to hello@fastdivorce.com. Approved refunds will be processed and issued within 7–10 business days.

Chargeback Protection

You agree to attempt dispute resolution directly with Fast Divorce® before initiating a chargeback. This clause does not waive your rights under applicable California consumer protection laws. Unauthorized chargebacks constitute a material breach and may result in legal action.

Fees and Payment

Fees must be paid upfront or according to agreed subscription terms. Clients bear full responsibility for all court and e-filing fees. Fast Divorce® offers flexible payment options:

Super Fast Divorce®: One-time payment (Recommended): $1,899; Subscription Option: Four (4) monthly payments of $525 (balance due must be fully paid prior to filing the final judgment)
Mediation: One-time payment (Recommended): $3,499; Subscription Option: Four (4) monthly payments of $1,025 (balance due must be fully paid prior to filing the final judgment)

Mediation Disclaimer

Mediation is a structured negotiation process and does not constitute legal advice or representation. Mediators facilitate discussions but do not draft binding legal agreements or advocate for either party. Mediators do not verify the fairness of any agreement. Clients should have any settlement agreement reviewed by a licensed attorney before submission to the court.

Eligibility Requirements

Be 18 or older.
You or your spouse must reside for at least 6 months and in the filing county for at least 3 months prior to filing.
Provide accurate information.
Agree voluntarily to mediation terms (if applicable).

Mediation Eligibility

Mediation is voluntary and requires mutual agreement from both spouses. All mediation services are provided exclusively through Start Fresh Divorce Mediation, from whom clients will receive a separate service agreement prior to beginning mediation. Sessions may be conducted either virtually via Zoom or in-person at our office located in Canoga Park, California.

No Legal Advice or Representation

Fast Divorce® and Start Fresh Divorce Mediation do not provide legal advice, legal representation, or discuss legal strategies. If you require legal guidance, consult a licensed attorney.

Client Responsibilities

Provide truthful and complete information.
Promptly communicate and review documents.
Pay necessary fees.
Cooperate within given timeframes.

Timely Cooperation Requirement

Clients must provide requested information within 14 days from the date requested by Fast Divorce®. Failure to respond within this period may result in your case being placed on hold. If your case remains on hold for 60 days or more, Fast Divorce® reserves the right to close your case without refund. We are not responsible for delays resulting from your failure to provide timely responses. If your case is closed due to inactivity, you may be required to pay a reactivation fee to resume processing.

Court Rejection Policy

We correct court rejections caused by our errors at no extra cost. We are not responsible for court processing delays or unforeseen issues.

Termination of Services

Fast Divorce® reserves the right to terminate services if:

Your case cannot effectively proceed.
You fail to provide timely documentation or responses.
You engage in harassment, abusive language, threats, or disruptive behavior.

We will notify you via email or client portal in cases of termination. If your behavior is non-cooperative but does not constitute misconduct, you will receive a written warning before service termination. However, clients who engage in hostile, threatening, or unreasonable conduct may be permanently prohibited from using Fast Divorce® services in the future.

In cases of termination due to client misconduct or non-cooperation, no refunds will be issued. In other circumstances, refund eligibility will be evaluated solely at Fast Divorce®’s discretion based on the extent of services completed at the time of termination.

Customer Portal & Communication

Our secure portal, Clio for Clients (available through our CRM, Clio Manage), allows you to track your divorce progress in real-time and communicate directly with your Fast Divorce® expert, who is not an attorney. Regular use is required to remain updated.

You must maintain confidentiality of your portal login details. Fast Divorce® is not responsible for unauthorized access resulting from your negligence.

Within 24 hours of signing up, you’ll receive an email invitation to activate your portal account. To ensure smooth progress, we encourage you to regularly check your portal for important updates and communication regarding your divorce case.

Liability & Indemnification

Disclaimer of Guarantees:

Fast Divorce® and Fresh Start Mediation provide professional document preparation, procedural assistance, and mediation services; however, we cannot guarantee that any court will approve your documents, grant a divorce, or accept filings without complications. All court processing timelines, judicial decisions, and procedural requirements are solely determined by the court system and are beyond the control of Fast Divorce® and Fresh Start Mediation.

Indemnification:

By engaging our services, you agree to indemnify, defend, and hold harmless Fast Divorce®, Fresh Start Mediation, and their officers, employees, agents, affiliates, and representatives against all claims, liabilities, damages, losses, penalties, investigations, enforcement actions, expenses, and legal fees arising from or related to:

Your breach of any provision of these Terms and Conditions.
Your use, misuse, or inappropriate reliance on services provided by Fast Divorce® or Fresh Start Mediation.
Your failure to comply with applicable laws, regulations, or court orders.
Any third-party claims, including those from spouses, attorneys, government entities, or regulatory bodies, arising from or related to your use of services from Fast Divorce® or Fresh Start Mediation.

Limitation of Liability:

Fast Divorce® shall not be liable under any circumstances for indirect, incidental, special, consequential, or punitive damages arising from the use of our services. You agree to indemnify Fast Divorce® against all claims arising from your breach of these Terms.

Client Reviews and Testimonials

Reviews or testimonials may be used publicly only with explicit written consent. Notify us at hello@fastdivorce.com to withdraw consent.

Out-of-State Clients

Non-California residents agree that California law exclusively governs all aspects of our services, waiving jurisdictional objections.

6-Month Waiting Period

California law mandates a 6-month waiting period for divorce finalization from service date.

Governing Law and Jurisdiction

This agreement is governed by California law, with disputes resolved exclusively in Los Angeles County courts. This clause does not restrict your rights to file regulatory complaints or consumer protection claims within California.

Dispute Resolution

All disputes shall first undergo informal resolution attempts with Fast Divorce®. Unresolved disputes must proceed to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration costs will be borne individually unless otherwise determined by the arbitrator. Small claims matters are exempt.

Delivery of Services

All services are delivered electronically via our secure portal in PDF format.

Privacy and Data Security

We commit to securely handling your personal information and data. Detailed privacy practices are outlined in our Privacy Policy available on our website.

Communication and Client Support

Contact Information

Fast Divorce®
20944 Sherman Way, Suite 101
Canoga Park, California 91303